Returns & Cancellations
Online Orders
Please note: DOB required for sender and recipient.
Warm Weather Shipping Advisory: We take immense pride in making sure our wine is delivered to you in condition and quality our winemaker intended. Hot temperatures will adversely affect your wine in transit, therefore we strongly recommend selecting Overnight or 2-Day Air shipping options with coldpacks if the temperature in your delivery area is above 85 degrees or selecting a future ship date. We cannot replace orders shipped via Ground that were damaged due to heat.
Please allow up to three business days for order processing.
UPS/GSO orders ship Monday through Thursday, and deliver Monday through Friday.
FedEx orders ship Monday through Thursday, and delivery Tuesday through Saturday.
Orders via cold chain temperature-controlled truck must be placed by Thursdays at 1pm PT for shipping that week, and ship on Fridays only.
Signature of someone 21 or older is required for delivery. We suggest shipping to a commercial/office address where someone is present to sign during regular business hours.
We can also ship to a UPS/FedEx hub, UPS Store (fees may apply) or FedEx location.
For order assistance, please contact us at club@frontfourcellars.com.
Club Orders
Wine club order processing dates and wine details will be emailed within 14 days of charging.
FedEx is our default carrier, but other shipping modes can be arranged prior to processing.
Tracking number will be emailed once your order is picked up by the carrier.
Will-call orders not picked up within 45 days will be shipped to the member's default address, and shipping fee billed to their credit card on file.
For order assistance, please contact us at club@frontfourcellars.com.
The laws governing direct-to-consumer shipments are different in every state and these regulations limit where we can ship wine and how much residents may receive. To ensure that you can order wine from our website and join our wine club, please review the information below. If your state is not listed, we are not allowed to ship directly to consumers. We are always making efforts to expand our shipping capabilities and you can help fight direct-to-consumer regulations by visiting freethegrapes.org
We are able to ship wine to all states listed below:
AK - Alaska UPS only, certain areas prohibited
AZ - Arizona 12 cases/individual/calendar year
CA - California No limit
CO - Colorado No limit
DC - District of Columbia 1 case/individual/calendar month
FL - Florida No bottles over 3 liters in size
GA - Georgia 12 cases/household/calendar year*
HI - Hawaii Resedential delivery only, 6 cases/household/calendar year
IA - Iowa No limit
ID - Idaho 24 cases/individual/calendar year
IL - Illinois 12 cases/individual/calendar year
IN - Indiana 24 cases/individual/calendar year
KS - Kansas 12 cases/household/calendar year
LA - Louisiana 12 cases/household/calendar year
MA - Massachusetts 12 cases/individual/calendar year
MD - Maryland 18 cases/household/calendar year
MI - Michigan No limit
MO - Missouri 2 cases/individual/month
MN - Minnesota 2 cases/individual/calendar year
NC - North Carolina 2 cases/individual/calendar month
ND - North Dakota 3 cases/individual/calendar month
NE - Nebraska 1 case/individual/month
NH - New Hampshire 12 cases/individual/calendar year
NJ - New Jersey 12 cases/individual/calendar year
NM - New Mexico 2 cases/individual/calendar month
NV - Nevada 12 cases/individual/fiscal year
NY - New York 36 cases/individual/calendar year
OH - Ohio 24 cases/household/calendar year
OK - Oklahoma 6 cases/individual/calendar year
OR - Oregon 2 cases/individual/calendar month
PA - Pennsylvania 36 cases/individual/calendar year
SC - South Carolina 2 cases/individual/calendar month
TN - Tennessee 1 case/individual/month, max 3 cases/year
TX - Texas 3.75 cases/individual/month, max 15 cases/calendar year
VA - Virgina 2 cases/individual/calendar month
WA - Washington No limit (License #40086)
WI - Wisconsin 12 cases/individual/calendar year
WY - Wyoming 2 cases/household/fiscal year
Returns & Cancellations
We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to club@frontfourcellars.com to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the wineclub@frontfourcellars for return instructions.
If a shipment is returned to us because no one was available to sign for it, the customer will be responsible for the cost of reshipping the wine. Please ensure that someone of legal age is available to sign for the package to avoid any additional charges. We understand that unexpected events can arise, so please don't hesitate to contact us if you need to make alternative arrangements.
A 15% restocking fee will be applied to all canceled orders.